Short guides for getting things done.
Walkthroughs for signing in, joining a live training, setting up the Families app, and looking after your school’s staff list. Written for a laptop or desktop screen, though most of it works just as well on a phone.
Getting into the platform, joining a live training, and setting up the Families app.
- Complete your teacher or staff sign-up Accept your invitation, create your account, and find your way around your profile for the first time.
- Access a live training session Sign in, find your session, join it on Zoom, and add the rest to your calendar.
- Sign up to Contentment Families Set up the Families app on your phone using the license code from your invitation email.
- Find your way around the Families app What each of the four pages in the Family Wellbeing app is for.
- Get your Contentment certificate Find your certificate, confirm the name that appears on it, and download a copy.
- Enroll in a live training Sign in, find the training for your school, enroll, and put every session in your calendar.
- Enroll in a live training from your phone The same enrolment steps, done on a mobile device.
Setting up your school and looking after the people in it.
- Key functions for school administrators Inviting staff, managing roles, resending invitations and sending reflection reminders.
- Complete your school sign-up Set your school up on the platform, fill in its profile, and invite your first staff.
- Invite staff members Add teachers and staff to your school on the platform.
The things people ask us most.
Short answers to the questions that come in by email. Each one links to the fuller guide if you want the whole walkthrough.
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I tried to sign in and it says my email is not registered.
That message means your school has not invited you to the platform yet. Ask your school administrator to send you an invitation, then sign in with the same address they used.
Access a live training session -
I cannot find my invitation email.
Check your spam folder first. If it is not there, ask whoever set your school up to resend it. Staff invitations arrive titled "Staff Invitation", school sign-up invitations are titled "You're Invited! Complete Your School Sign-up", and Families invitations are titled "You're Invited to the Families App".
Complete your teacher or staff sign-up -
Where do I find my certificate?
Log in, click your profile icon in the top right corner, and select "Certificates" from the grid. The first time you open it you will be asked to confirm your first and last name, because that is the name printed on the certificate.
Get your Contentment certificate -
My certificate is missing or the details are wrong.
First check you have finished the training it is awarded for, since it only appears once that is complete. If it is still missing or the details are wrong, contact your administrator.
Get your Contentment certificate -
What is the difference between enrolling in a training and joining one?
Enrolling is what you do once, when the schedule is published, to claim your place and put the sessions in your calendar. Joining is what you do on the day: open the session and click "Join Training", which takes you into the Zoom room.
Enroll in a live training -
Do I have to add every training session to my calendar separately?
Yes. Each session is added on its own, so repeat the "Add to Calendar" step for all of them. This is the step people most often do once and then miss a later session.
Enroll in a live training -
Can I do all this from my phone?
Yes. Signing in and enrolling work the same way on a mobile browser. The Families app is a separate mobile app, on both Android and iOS.
Enroll in a live training from your phone -
How do I invite staff to the platform?
Click the settings gear icon in the top right corner, select "Manage Staff Members", then "Invite Users". You can add several email addresses at once with the + icon before sending.
Invite staff members -
Someone I invited never activated their account.
Open "Manage Staff Members" and click "Send Reminder" against them. That resends the invitation without you having to add them again.
Key functions for school administrators -
How do I make someone an administrator?
Click the three dot menu next to their name, select "Modify Roles", tick the role you want them to have, then click "Save".
Key functions for school administrators -
Can I skip inviting staff while I set the school up?
Yes. Click "Skip" on the invite step and come back to it later from the settings gear on your home page. Nothing else in the setup depends on it.
Complete your school sign-up -
Can teachers change our school details?
No. Staff members can see their organization details but cannot change them. Administrators can edit them and manage roles.
Complete your teacher or staff sign-up -
How do I deactivate or delete an account?
Administrators can deactivate a user from "Manage Staff Members". If you are a staff member rather than an administrator, contact yours and they will do it.
Key functions for school administrators -
Where is my Families license code?
It is in your invitation email from The Contentment Foundation. You enter it in the app after pressing Sign Up, so keep the email to hand while you set up.
Sign up to Contentment Families -
How many people can use Contentment Families?
Each person receives one primary license and three sub-licenses for loved ones.
Sign up to Contentment Families -
Which phones does the Families app work on?
Both Android and iOS. Download it from the Google Play Store or the Apple App Store using the links at the bottom of your invitation email.
Find your way around the Families app
Still stuck? Write to us at hello@contentment.org and a person will get back to you.