Privacy Policy

🗓

Effective day January 01, 2020

Previous version

If you are a visitor to a Contentment Website, a recipient of Contentment communications, a customer of a Contentment Service or a teammate of a customer's Contentment Service, then except as expressly set forth below, this Privacy Policy applies to your use of such Website or Service. This Privacy Policy also applies to information we collect in certain offline settings.

At the Contentment Foundation, we respect the privacy rights and data protection rights of our users and recognize the importance of protecting the personal information we collect about you. Our Privacy Policy is designed to help you understand what information we collect and how we use and share that information.

As used in this Privacy Policy, “Contentment,” "Foundation", “us”, “we”, and "our" refers to The Contentment Foundation, Org. Together with the websites and the applications, the "services". The “Websites” means Contentment Foundation’s websites (including without limitation www.contentment.org, contentment.international, demo.contentment.org and any successor URLS, mobile or localized versions and related domains and subdomains), and the “Services” means Contentment Foundation's communications and support, applications and services, in each case in whatever format they may be offered now or in the future. The Websites and Services are collectively referred to herein as the “Offerings.”

Information We Collect

A. Information Related to Your Interaction with Contentment Foundation and the Offerings and communicating the Offerings.

Registration and Contact Information. We collect information about you when you (a) register to use the Services and (b) otherwise provide contact information to us via email, mail, or through our Offerings. This information you provide may include your username, first and last name, email address, mailing address, phone number, school name, or school domain.

Payment Information. When you purchase the Services, we will also collect transaction information, which may include your credit card information, billing and mailing address, and other payment-related information (“Payment Information”). We describe how Payment Information may be collected and processed the section below entitled Payment Information.

Technical, Usage and Location Information. We automatically collect information on how you interact with the Offerings, such as the IP address from which you access the Offerings, date and time, information about your browser, operating system and computer or device, pages viewed and items clicked. We may also collect location information, including location information automatically provided by your computer or device. We use cookies and similar technologies to collect some of this information. The Contentment Foundation does not collect, retain, or share data regarding a particular user's activity across multiple websites or applications that are not owned by the Contentment Foundation. The Contentment Foundation does assign each user a unique user ID for its own internal purposes, which is never shared with other websites. For more information, please see Contentment Foundation's Cookie Policy.

Other Information. We may collect other information from you that is not specifically listed here. We may use any such information in accordance with this Privacy Policy or as otherwise permitted by you.

Legal Basis. Contentment Foundation products work together to help elevate the wellbeing of an individual and the entire community. In order to provide best training and curriculum materials, and provide support regarding such materials, we have a legitimate interest to collect relevant data and develop content based on this information. We consider your privacy and data protection rights when we pursue our legitimate interests and ensure that the way our Offerings work don't impact on those rights. For providing long term comparison and wellbeing analysis we retain customer data until the individual opts out.

B. Customer Data.

You may submit various types of information and data into the Services for hosting and processing purposes (“Customer Data”). Customer Data may include, without limitation, (a) device information, billing information, and personal information such as names, email addresses, password, phone numbers, nationality, profile picture, date of birth, gender, religion, marital status, salary, education, race, health information, other personal wellbeing information, and school details and (b) information contained in communications between you and People using the support features of the Services.

We will only use, disclose and otherwise process Customer Data for the purposes set forth in your agreement with us for the provisioning of the Services (“Customer Agreement”).

Legal Basis. We process and store Customer Data to perform our Customer Agreement with you. Without this information, we wouldn't be able to provide our Offerings to you. We consider your privacy and data protection rights when we pursue our legitimate interests and ensure that the way Offerings work don't impact on those rights.

Sources of Information We Collect

From You. You are the primary source of the personal information we collect, including the Registration and Contact Information, Payment Information, and Customer Data that you provide us through the Offerings or otherwise.

From other sources. We obtain personal information from other sources, such as:

• Other users, who submit Customer Data of other People to us.

• Third Party Platforms, such as our collaboration partners and content on third-party sites or platforms, including social networks.

• Third party data providers, including information services and data licensors.

From automatic collection. We and our service providers may automatically collect information about you, your computer or mobile device, and your activity over time on our sites and other sites and online services, as further described in the Technical, Usage, and Location Information described above and in our Cookie Policy.

How We Use the Information We Collect

We use your information in the following ways:

• To provide, maintain, and improve the Offerings and our other products and services, including to operate certain features and functionality of the Offerings (for example, by remembering your information so that you will not have to re-enter it during this or subsequent visits);

• To process your inquiries and otherwise deliver customer service;

• To process your payments, we share and use Payment Information as described in the section below entitled Payment Information;

• To control unauthorized use or abuse of the Offerings and our other products and services, or otherwise detect, investigate or prevent activities that may violate our policies or be illegal;

• To analyze trends, administer or optimize the Offerings, monitor usage or traffic patterns (including to track users’ movements around the Offerings) and gather demographic information about our user base as a whole;

• To communicate directly with you, including by sending you newsletters, promotions and special offers or information about new products and services.

• In the manner described to you at the time of collection or as otherwise described in this Privacy Policy.

Sharing Your Information with Third Parties

We do not share or transfer your personal information to third parties except in the following limited circumstances:

• We may share your personal information with our parent organizations, subsidiaries and affiliates;

• We may share your personal information with third-party service providers to permit such parties to provide services that help us with our services and offerings, which may include assisting us with marketing, advertising our product/service offerings, or providing, maintaining and improving the features and functionality of the Offerings, among other things. For example, we may provide personal information to our service providers for providing efficient and on-time support. The data shared can include name, job title, email address, message history, company information. All third parties are engaged under contract and obliged to meet appropriate security requirements and comply with all applicable legislation;

• We may share your personal information when we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce a Customer Agreement, including investigation of potential violations thereof, or (c) protect against imminent harm to our rights, property or safety, or that of our users or the public as required or permitted by law;

• We may share your personal information with third parties (including our service providers and government entities) to detect, prevent, or otherwise address fraud or security or technical issues;

• We may share your personal information with our business partners who offer a service to you jointly with us, for example when running a cross-promotion;

• We may share your Payment Information to process your payments, as further described in the section below entitled Payment Information;

• We may share and/or transfer your personal information if we become involved in a merger, acquisition, bankruptcy, or any form of sale of some or all of our assets; and

• We may share your personal information with a third party if we have your consent to do so.

We may also share aggregated or anonymized information with third parties for other purposes. Such information does not identify you individually, but may include usage, viewing and technical information such as the types of Offerings our customers and users generally use, the configuration of their computers, and performance metrics related to the use of Offerings which we collected through our technology. If we are required under applicable law to treat such information as personal information, then we will only disclose it as described above. Otherwise we may disclose such information for any reason.

Payment Information

When you make a purchase on the Offerings, any credit card information you provide as part of your Payment Information is collected and processed directly by our payment processor Stripe through their Stripe Checkout service. We never receive or store your full credit card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. Stripe may use your Payment Information in accordance with their own Privacy Policy here: https://stripe.com/us/checkout/legal.

Other Access to or Disclosure of Your Information

The Offerings may also contain links to third party websites. This Privacy Policy applies solely to information collected by us. Even if the third party is affiliated with us through a business partnership or otherwise, we are not responsible for the privacy practices of such third party. We encourage you to familiarize yourself with the privacy policies of such third parties to determine how they handle any information they separately collect from you. Please be aware that we do not warn you when you choose to click through to another website when using the Offerings.

The Websites contain features that enable you to post reviews, comments or other content that is publicly viewable. You should be aware that any personal information you submit as part of those posts can be read, collected, or used by other visitors to the Websites, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to publicly post on the Websites.

Your Rights and Choices

Opt-Outs. We may provide you with the opportunity to “opt-out” of having your personal information used for certain purposes when we ask for this information. If you decide to opt-out, we may not be able to provide certain features of the Offerings to you.

Blocking Cookies. You can remove or block certain cookies using the settings in your browser but the Offerings may cease to function properly if you do so. For more information, please see the Contentment Foundation's Cookie Policy.

How We Respond to Do Not Track Signals. Your Web browser may have a “do not track” setting which, when enabled, causes your browser to send a "do not track" HTTP header file or “signal” to each site you visit. At present, the Offerings do not respond to this type of signal.

Data Subject Rights. You can access, rectify, erase, restrict or export your personal information at any time by reaching out to us at https://contentment.org/privacy-management. You can object to our processing of your personal information at any time. Contact our Data Controller with requests or concerns at dipesh@contentment.org. If you are unsatisfied with the response you have the right to lodge a complaint with your supervisory authority.

Accessing and Updating Your Personal Information

When you use the Offerings, we make good faith efforts to provide you with access to your personal information upon your request and either provide you the means to correct this information if it is inaccurate or to delete such information at your request if it is not otherwise required to be retained by law or for legitimate business purposes. You may access, review, correct, update, change or delete your information at any time. To do so, please reach out to us at https://contentment.org/privacy-management with your email, subject, and the information requested to be accessed, corrected or removed, or if you are using the Service, sign in to your account, go to your profile, and make the desired changes. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort (for instance, requests concerning information residing on backup tapes), jeopardize the privacy of others, would be extremely impractical, or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.

Please note that if you cease using the Service or we terminate your access to the Service in accordance with your Customer Agreement, you may no longer have the ability to access or update your information.

We may retain your information as necessary to support the Offerings, comply with our legal obligations or resolve disputes. Note that content you post may remain on the Offerings even if you cease using the Offerings or we terminate your access to the Offerings.

Changes to the Privacy Policy

We reserve the right to change our Privacy Policy at any time. If we make changes, we will post them and will indicate on this page the policy’s new effective date. If we make material changes to this policy, we will notify you by email or through notice on the Offerings.

No Children Under Age 13

The Application is intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Application. If you are a minor, you must have your parent or guardian read and agree to these Terms of Use prior to you using the Application.

Security

The security of your personal information is important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your personal information. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Further, we have implemented reasonable physical, electronic, and procedural safeguards designed to protect personal information about you. When you enter sensitive information (such as your password), we encrypt that information in transit using industry-standard Transport Layer Security (TLS) encryption technology. No method of transmission over the Internet, method of electronic storage or other security methods are one hundred percent secure. Therefore, while we strive to use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

International Transfer of Data

We may from time to time transfer your personal information to other countries outside the United States and make it accessible to our parents, subsidiaries, affiliates and third party service providers internationally. We will protect your personal information in accordance with this Privacy Policy wherever it is processed. Contentment Foundation has a number remote employees globally. Personal information may be processed in any country where a Contentment Foundation employee accesses the Contentment Foundation system.

Contact Us

If you have questions or need to contact us about this Privacy Policy, please email us at compliance@contentment.org.

Information for California residents

Scope. This section applies to you only if you are a California resident. It describes how we collect, use and share Personal Information of California residents when we act as a “business” as defined under the California Consumer Privacy Act of 2018 (“CCPA”), and their rights with respect to their Personal Information. For purposes of this section, “Personal Information” has the meaning given in the CCPA but does not include information exempted from the scope of the CCPA. In addition, this section does not apply to information we collect from you in the course of providing services to you or receiving services from you where you are an employee, controlling owner, director, officer or contractor of a company, partnership, sole proprietorship, non-profit or government agency. In some cases we may provide a different privacy notice to certain categories of California residents, such as job applicants, in which case that notice will apply instead of this section.

Your California privacy rights. You have the following rights:

• Information You can request the following information about how we have collected and used your Personal Information during the past 12 months:
  • The categories of Personal Information that we have collected.
  • The categories of sources from which we have collected Personal Information.
  • The business or commercial purpose for collecting and/or selling Personal Information.
  • The categories of third parties with whom we share Personal Information.
  • Whether we have disclosed your Personal Information, and if so, the categories of Personal Information received by each category of each third party recipient.

• Access. You can request a copy of the Personal Information that we have collected about you during the past 12 months.

• Deletion. You can ask us to delete the Personal Information that we have collected from you.

• Nondiscrimination. You are entitled to exercise the rights described above free from discrimination prohibited by the CCPA.

• Remove posted content. If you are an Contentment Foundation customer under the age of 18, you can request to delete or remove the content or information you post on the Offerings by emailing compliance@contentment.org. Please be aware that the removal of your posts may not ensure complete or comprehensive removal of that content or information.

How to exercise your rights. You may submit a request to exercise your California privacy rights above by contacting us on https://contentment.org/privacy-management or by sending us an email at compliance@contentment.org. We will need to verify your identity to process your information, access and deletion requests and we reserve the right to confirm your California residency. Government identification may be required. If you wish to designate an authorized agent to make a request on your behalf, we will need to verify both your and your agent’s identities and your agent must provide valid power of attorney or other proof of authority acceptable to us in our discretion. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it. In certain cases, we may be required or permitted by law to deny your request.

Personal Information that we collect, use and disclose. The list below describes the categories of Personal Information we collect by reference to the categories specified in the CCPA:

• Identifiers, such as Registration and Contact Information, including your real name, email address, postal address, account name, and other similar identifiers.

• Commercial information, such as Payment Information, including the record of purchase of the Services.

• Financial information, such as Payment Information, including your credit card and other billing information.

• Online identifiers, such as Technical, Usage and Location Information, including Internet Protocol address, cookie identifiers, and computer or device identifiers.

• Internet or network information, such as Technical, Usage and Location Information and Third Party Platform Information, including the pages you view, items you click, advertisements you interact with, and social media content you engage with.

• Geolocation data, such as your device’s precise location when you choose to share it and the approximate location associated with your IP address.

• Professional or employment information, such as Registration and Contact Information, Payment Information and Customer Data, including your and your People’s title and organizational affiliation.

• Sensory information, such as photos of yourself or of People in Customer Data that you submit.

• Inferences drawn from any of the above information to create a profile reflecting your preferences, characteristics, and behavior.

The sources from which we collect these categories of Personal Information are described in the section above entitled How We Obtain Information, The business/commercial purposes for which we use these categories of Personal Information are described in the section above entitled How We Use the Information We Collect. The categories of third parties to which we disclose these categories of Personal Information for business purposes are described in the section above entitled Sharing Your Information With Third Parties. Based on our understanding of the term “sell” under the CCPA, we do not “sell” your Personal Information.

The above summary of how we collect, use and share Personal Information describes our practices for the 12 months preceding the “last revised” date at the top of this Privacy Policy. Unsolicited information that you provide to us may include other categories of information.